Flexible Cancellation Policy

Book your stay with confidence thanks to our flexible cancellation policy.

We ask that you pay 25% deposit on booking and the balance of 75% 14 days before your stay.

If you need to cancel 14 days or more before your stay, you will receive a 100% refund.

If you need to cancel 13 days or fewer before your stay, you can choose to receive either:

  • a 50% refund of the total amount paid 

          or 

  • a credit note for the full value of your stay, valid for twelve months.

If last-minute government regulations within 14 days of your stay result in you being forbidden to travel or that you cannot attend in the household/bubble or group makeup that you specify on booking, you will receive a 100% refund.

Book with Trust

Both Helen Gray, the owner, and the property The Green Lodge Aviemore are registered with I-PRAC, the International Property Rental Approval Certification organisation that protects travellers against fraud. 

I-PRAC certification involves a detailed process including the provision of title deeds and bank account ownership, ensuring that guests can have complete trust in booking The Green Lodge Aviemore.

Register your booking at no cost with I-PRAC and you are protected for 100% of the rental fee. The I-PRAC reference number for The Green Lodge Aviemore is IP20-43256.

Relax in Confidence

At The Green Lodge Aviemore, we have always prided ourselves on our spotless & sparkling cleaning regime, and every aspect of our cleaning protocols has been scrupulously examined and adapted in the light of Covid-19.

The Green Lodge Aviemore has been accredited with VisitScotland's 'Good to Go' and Airbnb's 'Commit to Clean' certification.

The owner, Helen Gray, and the housekeeping team from Speyside Property Services have completed the Association of Scotland's Self Caterers' 'Training in Cleaning Protocols for Self-Catering Properties in the Context of COVID-19', and are following version 4 of their associated guidance, as approved by the Scottish Government. The cleaning staff have been trained in COVID protocols and are wearing appropriate PPE for each task.

We completely understand that some guests need to be especially careful: please do ask for a link to our digital guestbook which lists in great detail all of the steps we are taking to keep you safe.

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